Refund and Returns Policy
Thank you for choosing our Kangoo Jumps classes! I appreciate your dedication to fitness and fun with me.
Refunds for Kangoo Jumps Classes and Class Packages:
- Tatjana Sperber is unable to offer refunds on purchased classes or packages.
Cancellations:
- Early Cancellations: If you need to cancel a class, please do so at least 24 hours before the start time to receive a class credit.
- Late Cancels: Cancellations made less than 24 hours prior to the start of class will be considered a Late Cancel, and the class will be forfeited.
- No Shows: If you do not show up for a class, it will also be forfeited.
Class Rescheduling:
- Occasionally, I may need to cancel and reschedule classes due to low enrollment or poor weather conditions. I appreciate your understanding and flexibility in these situations.
Right of Withdrawal:
- for service contracts such as online training or similar under German law, you have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire 14 days after the day of the conclusion of the contract (§ 355 para. 2 BGB).
- To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g., a letter sent by post, fax, or email).
- If you withdraw from this contract, we will reimburse you for all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.
- If you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated to us your withdrawal from this contract, in comparison with the full coverage of the contract.
Thank you for being a part of our Kangoo Jumps community! I look forward to jumping with you soon.